Shipping & returns

Clear answers before you order.

Last updated: October 19, 2026

Template. Fill in the real details from your print partner and have the policy reviewed before launch.

How orders work

Every item is printed after your order is confirmed. Production usually takes [X–X] business days, then the order ships from our print partner.

Shipping

Shipping regions: [list]
Delivery time: [X–X] business days after production
Shipping cost: [rates, stated in your quote]
You receive tracking details when your order ships

Returns, reprints and refunds

Because items are made to order, we cannot accept returns for change of mind or incorrect size choice. If an item arrives damaged, defective or misprinted, contact us within [X] days with photos and we will reprint or refund.

Cancellations

Orders can be cancelled before production starts. Contact us as soon as possible.

Contact

Questions? Email business@velanoma.com.